Management Consulting with a Personal Touch
Management Consulting with a Personal Touch
Hi, I'm Lori Hendricks
Strategy & Management Solutions Tailored To Your Organization's Needs
Lori A. Hendricks is a leading professional IT project management and business strategy consultant, with over 20 years of experience in helping organizations of all sizes and maturity unlock their full potential.
With Ms. Hendricks' expertise, you can rest assured that your projects will be executed both quickly and efficiently. She also has extensive experience in developing and implemented strategies for organizations to maximize their success.
Resume
Work History
IT Project Manager III, 06/20 – 08/22
Universal Service Administrative Company – Washington, DC
- Guided the enterprise migration to Microsoft Office365 and the implementation of Microsoft Dynamics365.
- Established realistic goals and timelines, and implemented action plans for achieving agreed upon objectives in a matrixed project team.
- Guided and directed project team members to ensure compliance with Enterprise and IT Program Management Office (PMO) standards, procedures, and guidelines leading to a lean and efficiently running project.
- Evaluated project progress to identify risks or roadblocks and develop solutions for a more efficient workflow throughout the project lifecycle.
- Managed vendor staff to ensure timely completion of contracted deliverables.
Senior Business Management Analyst, 12/19 – 06/20
Axxum Technologies – Washington, DC
- Served as Senior IT policy writer for federal agency.
- Worked with senior IT staff to identify and rectify budget, acquisition, asset management and personnel management policy gaps resulting in a stronger more reliable policy compliance percentage.
- Created and implemented standard processes for IT asset management across major business and operational areas.
- Drafted directives, instructions, and standard operating procedure documentation for IT processes supported.
Senior Technical Project Manager, 12/20 – 12/19
Konark Software – Washington, DC
- Client site Program Manager overseeing both technical and business analysts.
- Oversaw Continuous Diagnostics and Mitigation (CDM) solution integrators on behalf of USDA CDM Program Management Office (PMO) and established structure that managed vendor contracts and deliverables.
- Developed and maintained the Integrated Master Schedule (project plans) for approximately fourteen (14) functional areas and nine (9) projects.
- Managed the development and implementation of core CDM and Cybersecurity PMO functional areas and document templates for enterprise use by facilitating the Agile framework methodology.
Senior Technical Project Manager, 02/14 – 11/18
SLAIT Consulting – Virginia Beach, VA
- Managed the implementation of a revenue management system for a local government, including data remediation and migration, and decommission of mainframe.
- Maintained Waterfall and Agile project schedules by managing timelines and making proactive adjustments.
- Resolved implementation and operation issues with product manufacturers through defect, change, and resolution management.
- Managed cross-functional and multi-location work teams with the goal of migrating associates with the least amount of internal and external user abrasion possible.
- Developed and managed business and IT operations readiness plan, functional area training plans, and end user acceptance testing plans.
Manager, 05/07 – 02/14
Deloitte Consulting – Virginia Beach, VA/Rosslyn, VA
- Served as team lead then Manager for client-facing IT Asset Management and Cloud Services projects.
- Designed and established the Navy’s first Cloud-specific Program Management Office.
- Worked with business (public and private) and engineering to create a process to assess, architect, and price system migrations from on-premises data centers to cloud environments.
- Developed and delivered C-Suite level presentations and reports.
- Supported DoN clients by providing expertise in various policy and procedures that would guide, train, and provide support as required to meet regulations and requirements.
- Developed metrics and collected data to create long- and short-range planning guidance.
Professional Summary
Senior IT Project Manager possessing 15+ years of results-driven technical project management and client support with advanced knowledge of Infrastructure Management, Cloud Services Management, Program/Project Management Office support.
SKILLS
- Program/Project Management
- Technical Writing
- Agile and Waterfall SDLC
- Enterprise Architecture and Planning
- Policy and Governance
- Technical & Organizational Strategy
- Operational & Executive Communications
- Critical Thinking & Analysis
EDUCATION
- MBA: Management, 2009
- Strayer University - Virginia Beach, VA
- BBA: Management Information Systems, 2000
- Old Dominion University - Norfolk, VA
CERTIFICATIONS
- Project Management Professional (PMP), Project Management Institute
- Certified ScrumMaster (CSM), Scrum Alliance
- Lean Six Sigma Green Belt
- Information Technology Infrastructure Library (ITIL) Foundations v3
- Certified Product Manager (The Product School)
Contact Me
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